Shipping policy

Alec + Kae Shipping Policy

Thank you for supporting our small business! Please review our shipping policy before placing your order.

Processing Time
All items are made to order. Our current turnaround time is approximately 10 business days unless otherwise stated. Business days do not include weekends or holidays.

Shipping Costs
Shipping costs are automatically calculated at checkout based on your order and delivery address.

Order Tracking
Once your order has shipped, you will receive a tracking number via email or your selected contact method. Please allow up to 24 hours for tracking information to update.

Delivery Times
Delivery times vary depending on the shipping carrier and your location. Alec + Kae is not responsible for delays caused by USPS, weather conditions, holidays, or other carrier-related issues.

Incorrect Addresses
Customers are responsible for providing the correct shipping address at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping fees to be reshipped.

Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Alec + Kae is not responsible for lost, stolen, or missing packages. Customers should contact the shipping carrier directly to file a claim if necessary.

Damaged Packages
If your order arrives damaged, please contact us within 36 hours of delivery with photos of the packaging and damaged items so we can assist you.

Local Pickup
Local pickup is available for customers who select this option at checkout. Customers will be notified when their order is ready for pickup.

By placing an order with Alec + Kae, you agree to this shipping policy.